Service operations management
Johnston, Robert
Service operations management improving service delivery - 2nd ed/ - Noida Pearson 2008 - 516p.
9788131715208
operations management--service
658.403 4 / JOH
Service operations management improving service delivery - 2nd ed/ - Noida Pearson 2008 - 516p.
9788131715208
operations management--service
658.403 4 / JOH