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Total quality management /4e

Besterfield,Dale H

Total quality management /4e - 4th ed. - India Pearson 2017 - xxi,595p.

ISBN: 9789332534452

Subjects--Index Terms: TQM exemplary organization Leadership Customer satisfaction Supplier partnership Performance measures Statistical process control Taguchi's quality engineering

Dewey Class. No.: 658.401 / BES;1

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