Total quality management/ 5e.
Besterfield, Dale H...[et.al]
Total quality management/ 5e. Besterfield, Dale H. - 5th ed. - Chennai Pearson 2019 - xxi, 622p.
9789353066314
Total quality management Customer satisfaction Performance appraisal performance measures Problem solving methods Quality management systems Safety management system occupational health Quality engineering
658.401 3 / BES '2019'
Total quality management/ 5e. Besterfield, Dale H. - 5th ed. - Chennai Pearson 2019 - xxi, 622p.
9789353066314
Total quality management Customer satisfaction Performance appraisal performance measures Problem solving methods Quality management systems Safety management system occupational health Quality engineering
658.401 3 / BES '2019'