Service management: operations,strategy information technology/ 8e

Fitzsimmons, James A

Service management: operations,strategy information technology/ 8e Fitzsimmons, James A - 8th ed. - Chennai McGraw hill education 2018 - xviii,524p.

9789353161149

Service industries -- Management Service enterprise Managing service operations Service Management Globalization services

658 / FIT

University Library
Cochin University of Science and Technology
Kochi-682 022, Kerala, India