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Art of Software Support : Design and Operation of Support Centres and Help Desks

Tourniaire, Francoise

Art of Software Support : Design and Operation of Support Centres and Help Desks - New Jersey Prentice-Hall of India 1997 - xii, 336p.

ISBN: 0-13-569450-7

Subjects--Index Terms: Software Support Computer Software Industry - Customer Services Computer Science Automation

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