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Building a successful customer service culture: a guide for library and information managers

Melling, Maxine

Building a successful customer service culture: a guide for library and information managers - - London Facet Publishing 2002 - xii, 212p.

ISBN: 185604449 1

ISSN:

Subjects--Index Terms: Customer service- librarianship Information services Electronic publishing Leadership Quality assuring

Dewey Class. No.: 025.5

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