Quality: from customer needs to customer satisfaction
Bergman, Bo
Quality: from customer needs to customer satisfaction - 2nd ed. - New Delhi Overseas Press 2006 - 606p.
81-88689-47-5
Quality management Quality control- standards Customer service- Management Customer satisfaction Leadership- Quality Quality control
658.56
Quality: from customer needs to customer satisfaction - 2nd ed. - New Delhi Overseas Press 2006 - 606p.
81-88689-47-5
Quality management Quality control- standards Customer service- Management Customer satisfaction Leadership- Quality Quality control
658.56