Quality: from customer needs to customer satisfaction

Bergman, Bo

Quality: from customer needs to customer satisfaction - 2nd ed. - New Delhi Overseas Press 2006 - 606p.



81-88689-47-5



Quality management Quality control- standards Customer service- Management Customer satisfaction Leadership- Quality Quality control

658.56

University Library
Cochin University of Science and Technology
Kochi-682 022, Kerala, India