When America Does it Right: Case Studies in Service Quality.
Spechler, Jay W.
When America Does it Right: Case Studies in Service Quality. - - Georgia Industrial Engineering and Management 1988 - xii, 599p.
Studies in Service Quality
658.818(078.7:73)
When America Does it Right: Case Studies in Service Quality. - - Georgia Industrial Engineering and Management 1988 - xii, 599p.
Studies in Service Quality
658.818(078.7:73)