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Tourist customer service satisfaction

Noe, Francis P

Tourist customer service satisfaction an encounter approach Francis P Noe, Mozeffer Uysel and Vincent P Magnini - London Routledge 2012 - ix, 193p.

ISBN: 9780415578042

Subjects--Index Terms: Tourist management Hospitality industry Customer service

Universal Decimal Class. No.: 338.488 / NOE

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