Measuring Customer Satisfaction and Loyalty (Record no. 115770)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00421nam a22001577a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20151215130355.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110113t xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788122427998 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | HAY |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hages, Bob E |
| 9 (RLIN) | 21040 |
| 245 ## - TITLE STATEMENT | |
| Title | Measuring Customer Satisfaction and Loyalty |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | USA |
| Name of publisher, distributor, etc. | ASQ Quality |
| Date of publication, distribution, etc. | 2010 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii,287p. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Cusstomer satisfaction |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | School of Management Studies | School of Management Studies | General Stacks | 01/13/2011 | 395.00 | 1 | 658.812 HAY | SMS024567 | 07/10/2015 | 06/18/2015 | 01/13/2011 | Books |