Customer-driven services management (Record no. 329293)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00496nam a22001817a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220519150921.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 161219b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0-7619-9372-X |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 095 4 |
| Item number | BAL;1 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Balachandran ,S |
| 9 (RLIN) | 15527 |
| 245 ## - TITLE STATEMENT | |
| Title | Customer-driven services management |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New Delhi |
| Name of publisher, distributor, etc. | Response books |
| Date of publication, distribution, etc. | 1999 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 333p. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Managing information |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Marketing of services |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Knowing the customer |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | School of Management Studies | School of Management Studies | General Stacks | 12/19/2016 | 658.812 095 4 BAL;1 | SMS026609 | 12/19/2016 | 12/19/2016 | Books |