Customer service for dummies (Record no. 84454)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00520 a2200169 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090227t xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bailey, Keith |
| 9 (RLIN) | 8077 |
| 245 ## - TITLE STATEMENT | |
| Title | Customer service for dummies |
| Statement of responsibility, etc. | Keith Bailey, Karen Leland |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Delhi |
| Name of publisher, distributor, etc. | Comdex computer publishing |
| Date of publication, distribution, etc. | 1996 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxiii, 344p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service training |
| 9 (RLIN) | 1209 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service standards |
| 9 (RLIN) | 1210 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Stress management |
| 9 (RLIN) | 1211 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bailey, Keith |
| 9 (RLIN) | 1212 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Leland, Karen |
| 9 (RLIN) | 1213 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Department of Computer Application | Department of Computer Application | 02/27/2009 | CA000672 | 02/27/2009 | 02/27/2009 | Books |