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Superior customer value strategies for winning and retaining customers
Publication details: CRC Press 2012 Boca RatonEdition: 3rd edDescription: 301pISBN:- 9781439861288
| Item type | Current library | Call number | Status | Date due | Barcode |
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University Library | 658.818 WEI (Browse shelf(Opens below)) | Available | 00069558 |
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| 658.818 MUK Customer relationship management | 658.818 PUR Consumer satisfaction and complaining behaviour | 658.818 TAV;1 After sales service systems and records | 658.818 WEI Superior customer value | 658.818(078.7:73) SPE When America Does it Right: Case Studies in Service Quality. | 658.818.2 KUM Profitable customer engagement | 658.818.2 SHE Customer relationship management: emerging concepts, tool and applictions |
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