TY  - BOOK
AU  - Patankar, Sanjay V.
TI  - Services management
U1  - 658.913 32 
PY  - 1999///
CY  - Mumbai
PB  - Himalaya publishing house
KW  - Services management
KW  - Consumerism
KW  - Bureaucracy
KW  - Industrial financial services
KW  - Banking services
ER  -