Bhupendra, Kumar <br/><br/>
Performance   a managers challenge 

 - New Delhi  Tata McGraw Hill  1995 
 - xvii,144p. 
<br/><br/><label>ISBN: </label>007462248x 
<br/><br/><label>Subjects--Index Terms: </label>Measures -Business Pertormance and customer satisfaction 
<br/><br/><label>Dewey Class. No.: </label>658.312 5  / MOD