Gopal V.V. <br/><br/>
CRM in Travel and Tourism concepts and cases 

 - 1st ed. 
 - Hyderabad  ICFAI University  2005 
 - ix,162p. 
<br/><br/> Vol.1 
<br/><br/><label>Dewey Class. No.: </label>338.479 181 2  / GOP