Hages, Bob E <br/><br/>
Measuring Customer Satisfaction and Loyalty 

 - USA  ASQ Quality  2010 
 - xvii,287p. 
<br/><br/><label>ISBN: </label>9788122427998 
<br/><br/><label>Subjects--Index Terms: </label>Cusstomer satisfaction 
<br/><br/><label>Dewey Class. No.: </label>658.812  / HAY