Ford, Robert C. <br/><br/>
Managing the guest experience in hospitality 

 - Albany, NY :  Delmar/Thomson Learning,  2000. 
 - xxiv, 432 p  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0766814157 
<br/><br/><label>Subjects--Index Terms: </label>Hospitality- Guest 
<br/><br/><label>Dewey Class. No.: </label>338.479 1  / FOR