Harvard business review on customer relationship management. 

 - Boston :  Harvard Business School Press,  2001. 
 - vii, 192 p. :  ill. ;  21 cm. 
 - A Harvard business review paperback .
 - Harvard business review paperback series. .
<br/><br/><label>ISBN: </label>1578516994 (alk. paper) 
<br/><br/><label>Subjects--Index Terms: </label>CRM Customer relationship management 
<br/><br/><label>Dewey Class. No.: </label>658.812  / HBR