Damelio, Robert. <br/><br/>
The Basics of process mapping/2e 
Robert Damelio. 
 - 2nd ed. 
 - New York :  CRC/Productivity Press,  011. 
 - ix, 173 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>9781563273766 
<br/><br/><label>Subjects--Index Terms: </label>Work design Organisational effectiveness Flow charts 
<br/><br/><label>Dewey Class. No.: </label>658.54  / DAM