TY  - BOOK
AU  - Damelio,Robert
TI  - The Basics of process mapping/2e
SN  - 9781563273766
U1  - 658.54 
PY  - 0000///011
CY  - New York
PB  - CRC/Productivity Press
KW  - Work design
KW  - Organisational effectiveness
KW  - Flow charts
UR  - http://www.loc.gov/catdir/toc/fy11pdf03/2010006278.html
ER  -