Kumar, V <br/><br/>
Profitable customer engagement  concept,metrics, and strategies 

 - NewDelhi  Sage  2013 
 - 311p. 
<br/><br/><label>ISBN: </label>9788132113409 
<br/><br/><label>Subjects--Index Terms: </label>customer--profit  profit--customer 
<br/><br/><label>Dewey Class. No.: </label>658.812  / KUM