Johnston, Robert <br/><br/>
Service operations management  improving service delivery 

 - 2nd ed. 
 - New Delhi  Pearson  2008 
 - 516p. 
<br/><br/><label>ISBN: </label>9788131715208 
<br/><br/><label>Subjects--Index Terms: </label>management--service  management--operations 
<br/><br/><label>Dewey Class. No.: </label>658.403 4  / JOH