Anderson,Kristin <br/><br/>
Customer relationship management 

 - New Delhi  Tata McGraw Hill  2003 
 - xii,164p. 
<br/><br/><label>ISBN: </label>007048631X 
<br/><br/><label>Subjects--Index Terms: </label>Management  Consumer behaviourism 
<br/><br/><label>Dewey Class. No.: </label>659.113.25  / AND