Foster,Timothy R V <br/><br/>
101 ways to boost customer satisfaction  

 - London  Kogan Page  1997 
 - 160p. 
<br/><br/><label>ISBN: </label>0749423013 
<br/><br/><label>Subjects--Index Terms: </label>customer service  satisfaction 
<br/><br/><label>Dewey Class. No.: </label>658.818  / FOS