Dutka,Alan <br/><br/>
AMA handbook for customer satisfaction  complete guide to research planning & implementation 

 - Illinois  NTC Business  1994 
 - viii,231p. 
<br/><br/><label>Subjects--Index Terms: </label>customer satisfaction 
<br/><br/><label>Dewey Class. No.: </label>659.113.25  / DUT