TY  - BOOK
AU  - Rao, V.Venkateswara
AU  - Kumar, Basanta
TI  - Total quality management
SN  - 81-7445-163-3
U1  - 519.248:65 
PY  - 2001///
CY  - New Delhi
PB  - Mohit Publications
KW  - Total quality management
ER  -