TY - BOOK AU - Montgomery, Douglas C. AU - Jennings, Cheryl L. AU - Pfund, Michele E. TI - Managing, controlling, and improving quality SN - 978-0-471-69791-6 U1 - 519.248 PY - 2011/// CY - New Jersey PB - John Wiley & Sons KW - School mangement and organization KW - Educational change ER -