Kowal, James A <br/><br/>
Behavior models:  Specifying user's expectations/ 
James A Kowal 
 - New Jersey:  Prentice hall,  1992. 
 - xxi, 345p. 
<br/><br/><label>ISBN: </label>9 780132 927154 
<br/><br/><label>Subjects--Topical Terms: </label><br/>System design<br/>Computer software - development<br/>User interfaces<br/>Human computer interaction