Besterfield, Dale H...[et al] <br/><br/>
Total Quality Management 
Dale H Besterfield 
 - 5th ed. 
 - Noida  Pearson  2019 
 - xxi, 622p. 
<br/><br/><label>ISBN: </label>978-93-530-6631-4 
<br/><br/><label>Subjects--Index Terms: </label>Total Quality Management TQM 
<br/><br/><label>Dewey Class. No.: </label>658.562  / BES'19