TY  - BOOK
AU  - Allen, Derek R.
AU  - Rao, T. R.
TI  - Analysis of customer satisfaction data
SN  - 9971-51-329-3
U1  - 519.237 
PY  - 2010///
CY  - New Delhi
PB  - New Age International publishers
KW  - Multivariate statistical analysis
ER  -