TY  - BOOK
AU  - Crosby, Philip B.
TI  - Quality is still free: making quality certain in uncertain times 
SN  - 0070145326
U1  - 658.562 
PY  - 1996///
CY  - New York
PB  - McGraw Hill
KW  - Quality assurance
KW  - Executive management
KW  - Control and qaulity management
ER  -