TY  - BOOK
AU  - Karten, Naomi
AU  - Weinberg, Gerald M.
TI  - Managing expectations: working with people who want more, better, faster, sooner, now!
SN  - 0932633277
U1  - 004.068 
PY  - 1994///
CY  - New York
PB  - Dorset house publishing
KW  - Managing expectations
ER  -