TY  - BOOK
AU  - Field, S.W.
AU  - Swift, K.G.
TI  - Effecting a quality change: an engineering approach
SN  - 0470236884
U1  - 658.562 
PY  - 1996///
CY  - New York
PB  - John Wiley & Sons
KW  - Quality culture
ER  -