Newby, Tony <br/><br/>
Quality Service. 

 - 
 - New Delhi  Crest  1998 
 - 107p   
<br/><br/>   
<br/><br/><label>ISBN: </label>81-242-0131-5 
<br/><br/><label>ISSN: </label>
<br/><br/><label>Subjects--Index Terms: </label>Management Development 
<br/><br/><label>Dewey Class. No.: </label>65.012.4 CRE.17