Patankar, Sanjay V. <br/><br/>
Services management 

 - Mumbai  Himalaya publishing house  1999 
 - 149p. 
<br/><br/><label>Subjects--Index Terms: </label>Services management  Consumerism  Bureaucracy  Industrial financial services  Banking services 
<br/><br/><label>Dewey Class. No.: </label>658.913 32  / PAT