TY  - BOOK
AU  - Fjemestad, Jerry
AU  - Romano, Nicholas.C.
TI  - Electronic customer relationship management
T2  - Advances in management information systems
SN  - 9788120329942
U1  - 658.812 
PY  - 2009///
CY  - New Delhi
PB  - P.H.I. Learning
KW  - Customer relationship management
ER  -