Metters, Richard <br/><br/>
Successful service operations management 

 - Chennai  Thomson  2004 
 - xix,374p. 
<br/><br/><label>ISBN: </label>9789812542441 
<br/><br/><label>Subjects--Index Terms: </label>Formulating strategy  Implementing strategy: desiging the delivery system  Managing capacity: matching supply and demand  Operating the system: tools for managing services 
<br/><br/><label>Dewey Class. No.: </label>658.403 4  / MET