Balachandran ,S <br/><br/>
Customer-driven services management 

 - New Delhi  Response books  1999 
 - 333p. 
<br/><br/><label>ISBN: </label>0-7619-9372-X 
<br/><br/><label>Subjects--Index Terms: </label>Managing information Marketing of services Knowing the customer 
<br/><br/><label>Dewey Class. No.: </label>658.812 095 4  / BAL;1