TY  - BOOK
AU  - Balachandran ,S
TI  - Customer-driven services management
SN  - 0-7619-9372-X
U1  - 658.812 095 4 
PY  - 1999///
CY  - New Delhi
PB  - Response books
KW  - Managing information
KW  - Marketing of services
KW  - Knowing the customer
ER  -