Besterfield, Dale H. <br/><br/>
Total quality management/4e 

 - 4th ed. 
 - delhi  pearson  2017 
 - xxi,595p 
<br/><br/><label>ISBN: </label>9789332534452 
<br/><br/><label>Dewey Class. No.: </label>658.401  / BES