Summers, Donna C.S <br/><br/>
Quality management / 2e  Creating  and sustaining organizational effectiveness 

 - 2nd ed. 
 - India  Pearson  2015 
 - xiii,574p. 
<br/><br/><label>ISBN: </label>9789332551855 
<br/><br/><label>Subjects--Index Terms: </label>Organizational effectiveness  Quality systems  organizational leadership  Strategic planning  Human resource development and management  Managing the supply chain  Measures of organizational sucess  Benchmarking  Process management  Business results 
<br/><br/><label>Dewey Class. No.: </label>658.562  / SUM'2015'