TY  - BOOK
AU  - Summers, Donna C.S
TI  - Quality management / 2e: Creating  and sustaining organizational effectiveness
SN  - 9789332551855
U1  - 658.562 
PY  - 2015///
CY  - India
PB  - Pearson
KW  - Organizational effectiveness
KW  - Quality systems
KW  - organizational leadership
KW  - Strategic planning
KW  - Human resource development and management
KW  - Managing the supply chain
KW  - Measures of organizational sucess
KW  - Benchmarking
KW  - Process management
KW  - Business results
ER  -