Besterfield,Dale H <br/><br/>
Total quality management /4e 

 - 4th ed. 
 - India  Pearson  2017 
 - xxi,595p. 
<br/><br/><label>ISBN: </label>9789332534452 
<br/><br/><label>Subjects--Index Terms: </label>TQM exemplary organization  Leadership  Customer satisfaction  Supplier partnership  Performance measures  Statistical process control  Taguchi's quality engineering 
<br/><br/><label>Dewey Class. No.: </label>658.401  / BES;1