TY  - BOOK
AU  - Besterfield,Dale H
AU  - Besterfield-Michna,Carol
AU  - Besterfield,Glen
AU  - Besterfield-Sacre,Mary
AU  - Urdhwareshe,Hemant
AU  - Urdhwareshe,Rashmi
TI  - Total quality management /4e
SN  - 9789332534452
U1  - 658.401 
PY  - 2017///
CY  - India
PB  - Pearson
KW  - TQM exemplary organization
KW  - Leadership
KW  - Customer satisfaction
KW  - Supplier partnership
KW  - Performance measures
KW  - Statistical process control
KW  - Taguchi's quality engineering
ER  -