TY - BOOK AU - Carrell, Michael R AU - Heavrin, Christina TI - Negotiating essentials : theory,skills and practices SN - 9788131721056 U1 - 658.405 2 PY - 2008/// CY - India PB - Pearson KW - Negotiation essentials KW - Negotiation process KW - Strategy KW - Gaining leverage ER -