Besterfield, Dale H. <br/><br/>
Total quality management /5e. 
Besterfield, Dale H. 
 - 5th ed. 
 - Chennai  Pearson India   2019 
 -  xxi, 622p.  Book 
<br/><br/><label>ISBN: </label>9789353066314 
<br/><br/><label>Subjects--Index Terms: </label>TQM- Total quality management- obstacles- benefits- leadership- principles- tools- techniques Customer satisfaction Performance appraisal- Performance measures Problem solving methods Quality management systems- ISO- registration- standards- requirements Safety management system- Occupational health Quality engineering 
<br/><br/><label>Dewey Class. No.: </label>658.401  / BES '2019'