TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Besterfield-Michna, Carol 
AU  - Besterfield, Glen H 
AU  - Besterfield-Sacre, Mary 
AU  - Urdhwareshe, Hemant 
AU  - Urdhwareshe, Reshmi
TI  - Total quality management /5e
SN  - 9789353066314
U1  - 658.401 
PY  - 2019///
CY  - Chennai
PB  - Pearson India 
KW  - TQM- Total quality management- obstacles- benefits- leadership- principles- tools- techniques
KW  - Customer satisfaction
KW  - Performance appraisal- Performance measures
KW  - Problem solving methods
KW  - Quality management systems- ISO- registration- standards- requirements
KW  - Safety management system- Occupational health
KW  - Quality engineering
ER  -