Besterfield, Dale H...[et.al] <br/><br/>
Total quality management/ 5e. 
Besterfield, Dale H. 
 - 5th ed. 
 - Chennai  Pearson   2019 
 -  xxi, 622p. 
<br/><br/><label>ISBN: </label>9789353066314 
<br/><br/><label>Subjects--Index Terms: </label>Total quality management Customer satisfaction Performance appraisal   performance measures Problem solving methods Quality management systems Safety management system occupational health Quality engineering 
<br/><br/><label>Dewey Class. No.: </label>658.401 3  / BES '2019'