TY  - BOOK
AU  - Besterfield, Dale H...[et.al]
AU  - Besterfield-Michna, Carol 
AU  - Besterfield, Glen H 
AU  - Besterfield-Sacre, Mary 
AU  - Urdhwareshe, Hemant 
AU  - Urdhwareshe, Reshmi
TI  - Total quality management/ 5e
SN  - 9789353066314
U1  - 658.401 3 
PY  - 2019///
CY  - Chennai
PB  - Pearson 
KW  - Total quality management
KW  - Customer satisfaction
KW  - Performance appraisal
KW  - performance measures
KW  - Problem solving methods
KW  - Quality management systems
KW  - Safety management system occupational health
KW  - Quality engineering
ER  -